Refund & Cancellation Policy

What this covers

This policy explains how Arise Consulting LLC, a Delaware limited liability company, doing business as "Arise Agentic", handles cancellation and refunds for fixed-scope projects and monthly care plans. It is part of our Terms of Service. If a signed quote says something different about refunds, the signed quote controls for that engagement.

How projects are billed

Projects are billed in milestones. A deposit is due when you sign. Later milestones are invoiced as the quote describes. Follow the payment instructions and available methods on your invoice, consistent with the signed agreement.

The quote is fixed-scope and is prepared after we understand your requirements. The website lists standard prices and starting prices for services. Your signed quote sets the agreed scope and fees for your engagement, and invoices follow that quote.

Deposits

The deposit is refundable if you cancel before work starts. Work starts when discovery or build under the signed agreement begins. An introductory conversation to decide whether we should work together, before that work starts, does not by itself make the deposit non-refundable.

Once discovery or build has begun, the deposit is not refundable. It is applied to the work already underway.

Milestones

Completed milestones are not refundable. Any unpaid amount for a completed milestone remains due.

• A milestone that has not started is not billed, other than the deposit rule above.
• For a milestone that is underway but not complete, we stop work when the cancellation is effective and invoice only for the work performed through that date. Amounts already non-refundable, including the deposit once work has started, stay non-refundable.

Care plans

Care plans are monthly. You may cancel a care plan at any time by emailing hello@ariseagentic.com. Give us 30 days' notice. The plan stays in effect through the notice period, and we continue the service during that time.

We do not refund care-plan fees for a partial month. Fees already invoiced for the current period are not refunded. If the 30-day notice runs into the next billing period, that period is billed and is not refunded.

The care plan has one response target, stated in the Terms of Service: a human reply by the next business day, during business hours. An audit fee credited toward a later build is a credit on that build, not a cash refund of the audit. Cancelling a care plan does not by itself cancel a separate project quote.

How to cancel or request a refund

Email hello@ariseagentic.com. Include the company name, the quote or invoice reference, and whether you are cancelling before work starts, cancelling a project in progress, or cancelling a care plan. A cancellation is effective when we confirm we have received it, or one business day after you send it, whichever comes first.

When a refund is due, we process it within 14 business days after we confirm it. Card payments are refunded through the original payment method. Bank-transfer payments are refunded by bank transfer, as stated in the proposal and agreement. Your bank or card issuer may take additional time to show the credit.

Disputes

Billing and refund disputes go to hello@ariseagentic.com first. Tell us what you believe is incorrect and which invoice it concerns. We will review it and respond. Please contact us before opening a payment dispute with your bank, so we have a chance to correct an error. If we cannot resolve it, the dispute process and Delaware governing law in the Terms of Service apply.

Contact

Arise Consulting LLC, doing business as Arise Agentic. Website: ariseagentic.com. Email: hello@ariseagentic.com.

Related: Terms of Service and Privacy Policy.